Refund and Return Policy | Customers Are Our Top Prority

Overview

There are 2 types of Return Policy we have. One is our own return policy of digital goods and the other one is from our printing partner since we outsource our printing capabilities from a third party business. Therefore, the return policy of our physical, tangible products will be from them.

Return Policy of Physical and Tangible Products

Products are unique, printed to order, and as a result, are non-refundable. Once the order has been sent to Production, you can no longer edit the details of the order. You can still cancel the order and we will refund you the shipping cost. However, the production cost is non-refundable. If you order the wrong size or color, Awkward Styles is not responsible and will not offer replacement or refunds. If you are ordering on behalf of your own customers, you are responsible for relaying the information correctly from your customers.

This Awkward Styles return policy is only applicable to misprinted, damaged, and defective items. You must submit a claim within four (4) weeks from the date the product was received by you.

For packages lost in transit, all claims must be submitted within four (4) weeks from the estimated delivery date provided to you.

You must submit all claims via your order management dashboard under each order’s detail page.

After Awkward Styles investigates the issue, if it is determined that the product is damaged, defective, or if there is an error concerning printing, we will submit your product for a refund or replacement.

Any refunds are at the full discretion of Awkward Styles and will only be issued in the form of a credit to your Awkward Styles balance. Credits may not be cashed out and may only be used on the Awkward Styles Platform.

Users are liable for incorrect addresses. You must provide a correct address and pay the reshipping costs which can include product costs and shipping.

If you haven’t registered an account on http://www.awkwardstyles.com and added a billing method, you agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost. We will not issue a refund.

If an order is returned to Awkward Styles due to an incorrect address or if the shipment goes unclaimed and is returned to our facility, you will be liable for the cost of a reshipment. The user is liable for re-shipment costs including the original shipping cost of the product plus a service charge of $4.00. If no re-shipping address is provided or Awkward Styles cannot reach you, the package(s) will be donated after two weeks of receipt of your package by Awkward Styles.

The service fee excludes any Charge On Delivery (C.O.D) fees that may get charged by the fulfillment operator and handling fees.

Awkward Styles does not accept returns of sealed goods, such as but not limited to: face masks and the like, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks or undergarments won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

The supply of goods that are made to the consumer’s specifications or are clearly personalized;
Sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

Therefore, as such, Awkward Styles reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

You can read about it on the website of our third party printing partner:
HERE

Return Policy of Digital Products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

- Book with obvious signs of use

- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@everythingprintly.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@everythingprintly.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund and Returns Policy